PROJECT / Artificial Intelligence
Cargo Insurance Platform
Built for Quant Sigorta Brokerlık, Qiro AI connects cargo insurance requests from chat and email to quote and policy workflows. From AI-assisted request preparation to the policy PDF, every step takes place in one platform.
- Client
- Quant Sigorta Brokerlık
The challenge
Insurance requests from multiple channels
Preparing a cargo insurance quote requires complete shipment details and checks against the relevant company-specific insurance terms. Turning information received by phone, email and messaging into a structured request added to the broker team’s workload.
Quant Sigorta Brokerlık wanted a consistent, traceable process that preserved the ease of communication its clients were used to. Companies needed a platform where they could describe shipments in their own words, review quotes and decide whether to issue a policy.
What we built
- 01
Request preparation through chat
Users describe shipments in their own words. The system guides them to complete missing information and checks the request against defined options and agreed insurance terms.
- 02
From email to quotes
Requests received by email are processed for quote preparation. Users are directed to the platform to review their quotes and make a selection.
- 03
Policy issuance with user approval
The user selects a quote and instructs the platform to issue a policy. The transaction runs through the insurer service, and the resulting policy can be downloaded as a PDF.
- 04
Suggestions based on past activity
Frequently used routes and cargo types from the company’s quote and policy history can be offered as suggestions in new requests.
The solution
One workflow from request to policy
We designed Qiro AI’s chat experience, insurance rules and insurer integrations together. Shipment details shared by users are converted into the fields required for a quote. Missing information is collected and the request is checked against the agreed insurance terms.
Once the information is complete and the user confirms it, the platform retrieves quotes from the relevant insurer services. The user selects a quote and instructs the platform to issue a policy, which is created through the insurer integration and provided as a PDF.
Platform scope
| Area | Scope |
|---|---|
| Request channels | Chat interface and email |
| Insurance scope | Cargo insurance under company-specific agreements |
| Information preparation | Completing shipment details and checking them against the agreed terms |
| Quotes | Retrieving quotes from insurer services and presenting them to the user |
| Policies | Policy issuance on the user’s instruction and PDF download |
| Suggestions | Shipment suggestions based on the company’s quote and policy history |
Live and available
Phase 1 delivered quote workflows through chat and email, policy issuance based on user selection and suggestions informed by company history. Qiro AI is now live.
The platform automates part of the broker team’s request preparation. Companies can submit requests, compare quotes and make their own policy issuance decisions.
AI solutions for your business
Let’s design AI solutions around your business rules and existing systems.
Business rules and user approval
Requests expressed in natural language are converted into defined information fields. The platform checks permitted options and agreed insurance terms, then handles quote and policy transactions through insurer services.
AI assists with information preparation, while quote selection and the instruction to issue a policy remain with the user. Platform checks, insurer validations and user approvals form part of the same workflow.
